Frequently asked questions.

Home | Repair | Replacement

Do I need to repair a small crack right away?

   Yes. A small crack or chip can spread quickly so that it can no longer be repaired and the windshield will need to be replaced, which requires more time to fix and is more expensive.  On modern cars, the windshield is a structural part of the car that supports the roof. If it is weakened because of a crack, it will not provide proper support.

What information will I need to supply when I call?

• Make, model, and year of your vehicle.

• Damage or problem that you have.

• Do you want the work done in the shop or do you prefer mobile service?

• When do you want to work done?

We will handle the billing with your insurance company, just be sure you have your insurance card with the vehicle.

How long will it take?

   Repair of small crack or chip only takes about half an hour.
To replace a windshield requires different time intervals depending on which adhesive is used, different procedures required for different vehicles, and length of time required before it is legally safe to drive your vehicle. (See replacement page)

Is the work guaranteed?

Is it important to have the work done by a certified technician?

   Certification improves safety and legality of installation.
There are many factors, techniques and decisions that need to be considered by the person repairing or replacing your windshield. There is much important information about autoglass and installation that an installer may not know without training and certification.

The decision to repair or replace is only the beginning. Other decisions include:

• Knowing the safe and correct procedures for using the equipment.

• Which adhesive to use and how to apply it and how long it must cure depends on many factors including temperature and humidity.

• The correct techniques for preparing the surface of the windshield and the opening.

• There are several layers of primers and preps to apply in addition to the adhesive. Not including any of these materials will seriously reduce the strength of the bond.

   Besides being a structural component of a modern automobile, the windshield is also part of the safety system. For instance, the passenger side airbag deploys by rebounding off the windshield. If the windshield is not bonded to the opening properly, the airbag’s effectiveness is greatly reduced.
   Having installation or repair done by experienced professionals ensures a safe, clean, proper installation and reduces the chances of failures or leaks.  

Is the glass in a windshield different than the other window glass?

   Windshields are made of two pieces of glass laminated together with a layer of vinyl between. In the event of a collision, it will stay together. Tempered glass is used for the rear window and side glass. Although it’s strength exceeds that of normal glass, if it breaks, it shatters into small pieces instead of sharp shards.
   Using laminated glass for the windshield and tempered glass for the rest of the glass in the vehicle is intended to make it as safe as possible if a collision occurs.
 

Home | Repair | Replacement